Booking Terms and Conditions

Confirmation – We send you, via e-mail, our confirmation of your booking, with these terms and conditions attached. You will be asked to acknowledge receipt of our confirmation e-mail and the attachment. Your acknowledgement will be taken as acceptance of these terms and conditions.

Responsible Person – At the time of booking, we require you to provide the name and full address, LANDLINE telephone number (daytime and/or evening), and where possible a mobile telephone number, all for the person who is to be responsible for the booking.

Deposits/Cancellations – We do not normally ask for deposits at time of booking, although this may be varied for bookings at extremely busy times (eg Xmas/New Year). In the event of the booking being cancelled, if it is cancelled more than six days before the booking, then no charges are made. If a booking is cancelled anytime in the last six days before the day of the booking, then a standard £50 cancellation fee is payable. Having accepted our e-mail confirmation and attached terms, this fee becomes payable immediately, by the “Responsible Person”.

Payments – We offer three alternatives. Cash at the commencement of the hire, payable to the driver, before the vehicle leaves the collection point. If it is a two part journey, with a return part at some later hour/date, the full price for both journeys is payable at the beginning of the first journey. Secondly, we accept most debit/credit cards. If paying by this method, full payment must be made at least 48 hours in advance of the booking time/date. Payment is made by calling the office on 01279 817007 during normal office hours. Thirdly, we accept cheques, made payable to Autohire of Stansted. These must be received in the office at least ten working days (excluding weekends) before the booking date. Should you require an invoice and/or receipt, please e-mail your requirements to the office ( accounts@stanstedcoach.co.uk ), quoting to whom you want the invoice made out to, and it will be e-mailed as requested.

Smoking, food and drink – All of our vehicles carry warning signs that no smoking, eating or drinking is permitted on the vehicle. It is in fact illegal in many circumstances for us to allow consumption of alcohol on our larger vehicles, and to ensure our compliance with the law, and for the comfort and safety of all passengers, we impose a total ban on all smoking, drinking and eating on our vehicles.

Vehicle Cleanliness – We try to ensure that all of our vehicles are kept clean and presentable at all times. Rubbish carriers are available on all vehicles. Should a vehicle become unduly dirty or unclean on the inside, and this is found to be directly caused by one or more of the passengers not behaving responsibly (including sickness etc.), then a standard cleaning charge of a minimum of £100 will be made. This fee is payable immediately, by the “Responsible Person”.

WAITING/LOADING TIMES – HAVING AGREED PICK-UP TIMES WITH THE HIRER, WE ALLOW A MAXIMUM OF FIFTEEN MINUTES BEYOND THAT TIME FOR WAITING AND LOADING THE VEHICLE. SHOULD THERE BE FURTHER DELAY BEYOND THE FIFTEEN MINUTES, THEN ADDITIONAL WAITING TIME CHARGES WILL BE PAYABLE. IT IS NOT ALWAYS POSSIBLE, BECAUSE OF OTHER BOOKINGS, FOR THE VEHICLE TO WAIT BEYOND THE FIFTEEN MINUTES. IF THIS IS THE CASE THEN THE DRIVER WILL ADVISE YOU THAT HE MUST DEPART, AND THE VEHICLE WILL GO, WITH OR WITHOUT IT’S FULL COMPLEMENT OF PASSENGERS.